Billing, Cancellation & Refund Policy

1. How engagements are billed

• Project sprints. Typically an upfront deposit (commonly 50%) to reserve the production slot, with the balance due at launch or against defined milestones.
• Monthly retainers. SEO, GEO, marketing, and AI retainers are billed monthly in advance and renew month to month unless cancelled.
• Pass-through costs. Hosting, domains, fonts, stock imagery, plugins, and AI/API usage are billed at cost or paid on your own accounts, as agreed in writing.

Prices quoted on this site are indicative starting points in U.S. dollars, exclusive of applicable taxes. Your signed proposal or statement of work controls.

2. Payment terms

Invoices are due net 15 unless the agreement states otherwise. Overdue balances may accrue interest at 1.5% per month (or the maximum permitted by law), and work may be paused after written notice until the account is current. We do not store payment card details; payments are processed by our invoicing provider or by ACH/wire.

3. Cancellation

• Retainers: cancel with 30 days' written notice to info@govoradigital.com. The current month is not prorated; the retainer ends at the close of the following billing period, and we deliver work in progress through that date.
• Project sprints: you may cancel at any time in writing. You are billed for work completed and non-recoverable third-party costs incurred through the cancellation date.
• Pausing: a sprint may be paused once for up to 30 days by mutual agreement. Longer pauses may require rescheduling into the next available production slot.
• By us: we may end an engagement for non-payment, an Acceptable Use Policy violation, or unworkable scope, refunding any prepaid amounts for work not yet performed.

4. Refunds

• Deposits reserve production capacity and are generally non-refundable once discovery or design work has begun.
• If you cancel before any work starts, the deposit is refunded in full less any third-party costs already incurred.
• Prepaid retainer fees for a month in which no work was performed are refunded or credited at your choice.
• Completed and delivered work, licensed third-party assets, and pass-through costs are non-refundable.
• We do not offer refunds based on ranking, traffic, lead, or contract-award outcomes — see the Disclaimer.

Approved refunds are issued to the original payment method within 30 days.

5. Billing questions and disputes

Email info@govoradigital.com with the subject "Billing" within 30 days of an invoice date to raise a dispute. We will work in good faith to resolve it before any collection or dispute process under the Terms of Service.